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30 Days Return Policy
We have an unconditional 30-day return policy from shipping date on our loose diamonds if not damaged or altered (14-day if pre-examined when picked up on location). It's very unlikely with us but, if your delivered purchase is not everything you hoped for, we will give you a full refund on the loose diamond& Jewelry.
Returns or exchanges not allowed on customized diamond order and jewelry, special order watches, class rings and engraved items.
Your refund/replacement will be processed promptly after receiving the goods back in original condition.
You are responsible for insuring and shipping the diamond back in its original condition. Any return must arrive back within 30 days.
Exchanges for any reason other than manufacturer's defect are subject to a 20% restocking fee, however if the shipper caused the damage it would have to be the shippers responsibility to reimburse the merchandise. Shipping and handling fees are non-refundable.
You can expect a refund within 14 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.